Communication Skills in a Diverse Workplace

Communication Skills in a Diverse Workplace The focus of my essay will be on effective communication skills in a diverse workplace, were going to find out the barriers of communication between different cultures, how to improve our communication style/skills and how to become better listeners in order to avoid any lack of communication in the near future interactions. Anybody in a work environment having a good understanding of effective communication skills in a diverse workplace entails will enhance every persons ability to experience a successful and professional work experience. Misinterpretations in the workplace can be rooted from a variety of cultural differences among distinctive ethnic backgrounds. Lack of proper communication skills in diverse workplace can cause many discrepancies among co-workers. People live in an increasingly complex world. Effective communication between Fellow co-workers from different cultural backgrounds ensures a very successful organization. As we already know in todays workplace is very important to be able to communicate we our fellows co-workers. If you ever been around and listened to a monotone person communicate, its hard to understand their feelings on a subject. Unless they incorporate their gestures and tone, we are not going to be able to see their point of view and understand their meanings. We live and work around different cultures which it make us more aware of the different people around us, by dealing with diversity on the daily basic this will help us communicate better in the Workplace as well as personal interactions. We live in a diverse society and career success depends on communicating effectively with people whose customs and values are different (Adler Elmhorst, 2004). There are so many effective way we can use to communicate in the workplace and so many languages that it becomes hard to communicate with other people. Also a person with a strong accent can cause someone who speaks the same langu ages to become confused and misinterpret the meaning of the whole speech. Nevertheless how and where we are raised determine both our verbal and non-verbal language. Also when a person from a different country translate something in their head like from (Spanish to English) it more likely have a different meaning, and thats why we have to know what type of audiences we are dealing with in the workplace and on our everyday life, to become better communicators. Being an effective communicator means interacting with people from various racial, ethnic and cultural backgrounds (Pearson, Nelson, Titsworth, Harter 2003). In today society culture seems to be biggest factor in our communication skills. With United States being as diverse as it is now, we have to learn different ways and style on how to improve our communication skills. United States is habited with so many cultures that its almost impossible to have a single communication without the lack of it. The impact that ethnicity has on individual behavior cannot be ignored. Every day ethnicity influences the experiences we have at work, Diversity needs to be viewed as a competitive advantage and a business opportunity to achieve an inclusive diverse workforce. The problem that can arise from ethnicity is everybody comes from a different background. What one may think is normal can be totally different from what another person thinks. Prejudice is a preconceived judgment about an individual or group of people. Discrimination is unfair or inequitable treatment based on prejudice (Certo, 2008, p130). Minorities of all types of employment find themselves caught between the different lifestyles. There are several options that companies can use to educate people concerning the issues of ethnicity in the workforce. Training about the differences each culture has and the need to obey the rules set-forth by the company and human resources. Human resources are an excellent place to review all the employment laws that affect the workplace diversity. Communication is a solution we thought would benefit all concerning ethnicity in the workplace. Everyone should communicate just how they see, hear and do things that are not the standard. If youre not as caring toward others as you could be, you need to get the focus of yourself (Maxwell, 2009, p109). Communication is the key to bridging the gaps between different lifestyles. It is important to not make assumptions in communications with others, regarding the way ones own words and actions are interpreted (Certo, 2008). Its beneficial that we draw talent and value diversity and enable to attract and value diverse customers. Corporations will succeed when they have an environment that allows employees to work to their full potential. Furthermore your idea might be brilliant but is invaluable and worthless unless you can share it with others and get different point of view. This is the main reason why, effective communication is crucial at every level in any organization. However, to be able to communicate properly and effectively does not come easily to many people especially in diverse organization, and it is a skill that requires practice. Before we even begin walking we start practicing our communication. As a newborn child we communicate by crying, but we slowly learns to mimic our parents speech. A while later, the newborn discovers that certain speech patterns elicit different responses; one of the satisfaction of parenting is trying to decipher the meaning behind certain words. As working adults and on our daily life, one of the golden rules that we should follow is: We need to be able to organize our thoughts in our minds before sharing them with others. This rule involves conveying and comprehending before and during a two-way conversation. One idea often prompts a torrent of others. In order to share your ideas, you must first shape them correctly and coherently. To organize your thought properly is very important, because it creates a pattern for your listener, allowing him or her to grasp the larger picture intuitively. This allows the listener to focus on the details of your message, without struggling to understand how you went from Point A to Point B. Nevertheless, to be a very effective communicator one most speaks in a manner that is not offending to the receiver. When individuals are extremely well- educated in a particular field, they more likely have a tendency to use industry language in conversations or presentations. While this might be comfortable for the expert, it often causes confusion on the part of the listener. If, for example, you are discussing Business Credit Profile, you might be talking about Tradelines, Line Of credit and shelf Corporation. However, unless you are speaking to someone who is equally well- informed about business credit profile, that person will have no idea what you are saying. When we communicate, we need to put ourselves in our listeners shoes. Put yourself on the other side of the table.That way we can have a better feeling of our own words. In a company communication plays the biggest role. Everyone needs to be able to communicate at all time, also its very important to understand what effe ct the various components of communication on our success. As we already know verbal, vocal and visual components are the most important part of any communication. There is no secret whatsoever that todays workplace is growing tremendously, as the business environment expands to include various geographic locations and span numerous cultures. Having so many diversity can also be somewhat difficult to understand and communicate effectively with other fellows co-workers who speak another language or who rely in others meaning to get their point across. Workplace interaction /communication are not easy for everyone. Your workplace is a place where you meet and rely to people from different walks of life and from different cultural background. Sometime Language can be a major barrier to effective communication. However, a communication becomes successful only if the receiver comprehends to the fullest what the sender is trying to deliver in that message. When your message is not clearly comprehended you should expect a lack of communication by creating confusion within your audiences. Plenty of times in business, people forget common courtesy and t act. When you are interacting with co-workers, be prudent of their time and points of view. Always Separate emotion from intellect, and do not be condescending. As a part of the management you need to set an example and never allow anger to overrule reason. Always Conduct yourself in a professional manner in all aspects of you business dealings and treat others with the same respect that you expect yourself. Businesses are facing many challenges today trying to ensure that diversity in their workplace is not a source of conflict, but a foundation of strength. The environment is constantly changing in the workplace. The employers needs change and so does the workers. In today workplace there are great deals of companies that have employees from many different cultures that speak different languages and practice different religions. Companies are responsible to ensure a safe and comfortable environment for their employees, it is also important that every employee play a role in helping to make a diverse environment a comfortable one as well. Many situations occur in diverse workplaces that rely upon good communication. The method of communication can cause conflicts among co-workers. Understanding differences among co-workers of various cultures is a key element to success in the workplace. The success and failures of a business rely on its management. Communication is very essential in our everyday life. We all communicate in a different sort of ways: Talking, sign language, or written words are forms of communication. We can define communication as the exchange of Ideas, opinions, and information through written or spoken words, symbol or by our actions. Communication is the most essential element system on every corporation. All corporations depends everyday on all aspects of communication from verbal to nonverbal to perform their daily business routines. Every corporation also depends on all communications being properly conveyed to ensure that all communications are understood by the respective audience. Communication is important in all levels in any corporation. For example, co-workers may communicate very well amongst themselves when they are from the same culture. Effective ways to do so obviously depend on the environment. Let say that you work in a loud factory that require you to stay in contact with your co- workers, verbal communication would not be the right approach because it could be ineffective due to all the noises, so employees may communicate nonverbally with hand signals, gestures, or facial expressions. When employees need to communicate to management personnel this also can be done verbally in person, or in writing. If any management personnel are trying to communicate in the workers assigned work area, or desired production for the day, verbal communication should work just fine, if important information needs to be communicated, written communication would be the best choice, so there will be no lack of communication. Also, its one of the best forms of communication because it can be delivered uniformly and easily referenced back to. All communication is complex with plenty of room for conflict and misinterpretations. For a corporation to be successful, it must have employees capable of sending and receiving information quickly, clearly, effectively, and error free. Mistakes caused by misinterpretations can cost any corporation thousands of dollars due to missed deadlines, lost time, and wasted product. In order to have effective employee communication in the workplace, we must become better listeners and always put ourselves in their position in order to have good internal communication in the workplace. With a basic understanding of what we do wrong while communicating, one will be able to improve communication skills and recognize communication problems that arise during employee communication in the workplace. Communication plays a big part on our lives whether, emotional, intellectual or social call for communication at some point in our lives. In order to address any issue we might in the workplace we have to communicate. An individuals identity and persona is developed and brought out by our action and interaction with each other via communication. We are not all similarly motivated nor are we all compatible and it is only by way of association that we are able to positively identify with our suitable counterparts. Additionally, for those of us who are so cultured, our belief in the Superior Being, leads us to seek fulfillment of our spiritual needs. As we already know by now Communication is the process of transferring information up, down, and across the network of managers and employees in a corporation and is the key to whether an corporation functions effectively or ineffectively. Some of the challenges for an organization is to make sure their managers are trained accurately on how to properly communicate the organizational needs to their employees so that they serve to improve customer relations, keep employee morale up, build knowledge-sharing throughout the organization, and most importantly, and enhance the companys . Effective communication is very important and a requirement for employing organizational strategies as well as managing day- to-day activities through its employees. Management personnel spend more than three-fourths of their time daily in communicating or exchanging information. In Conclusion: In today Business world, Companies are becoming more diverse each and every day there are people from all over the world working with all kinds of different organization. Different problems can and will always occur with communication: like moral and ethical issues. We also need to remember that everyone does not view the world the same. Employee should know understand the important of each team member background. Trust is widely accepted as a part of communication within employee, not a big part still listening and communication. Great communication always starts at the top. For us to become great communicators we first need to be great listeners.

Information System Strategic Planning: Strategic Thrust and Market Entry

Planning skills are essential in the business milieu as they play a central role in ensuring achievement of organizational goals and objectives. There are numerous planning strategies which organizations employ in their systems but the two most commonly used are strategic thrust and market entry. Strategic thrust entails statements of strategic measures to be carried out in the planning horizon while market entry strategy entails delivery and distribution of goods and services to a specific market.Statements for strategic thrust ensure that independent activities work in harmony and sufficient energy is concentrated on critical aspects in the market. Its primary objective is to generate an extensive and collective understanding of the strategic measures to be carried out in a span of between three to five years. Strategic thrust focuses mainly on linking business strategy with information technology. Information technology constitutes a vital competitive weapon hence making it essent ial in the realization of competitive edge.Unlike strategic thrust which focuses on strategic information systems, market entry focuses on ensuring that products perform well and are adequately received in new markets. To achieve increased sales and business stability, market entry strategy employs several methods which are inclusive of producing own products, exporting products, forming alliances and franchising. In addition to that, it takes into account numerous factors in evaluating viability of a particular market. Such factors include barriers, competition intensity, government policies, and products and services to be sold.In conclusion, despite the two planning strategies encompassing different approaches, to some extent, they are complimentary. Strategic thrust and market entry can be utilized as offensive or defensive measures intended for specific targets. They can be directed towards suppliers, customers or even competitors with the main objective being attaining and mai ntaining business stability. In addition to that, depending on the resources available, the two can be used simultaneously since they employ approaches which are not contradictory.

How Does Mill’s Principle of Liberty Contribute to Progress?

The concept of liberty seems to have been consistently analysed and re-structured throughout history by ambitious philosophers keen on creating a ‘better world’. John Stuart Mill, a British philosopher of the XIX century, is not an exception from this trend. With his thought-provoking work â€Å"On Liberty†, he sets a basis for what he believes will lead to the development of the human being and contribute to its progress. This gives way to his Principle of Liberty, which illustrates that only a free person, and by default also the society, has the opportunity for growth through searching the truth by questioning and debating.It may be agreed upon that a strong barrier to any form of progress is the avoidance or omission of the truth. Mill goes even further and argues that an opinion may be wholly true, wholly false, or partially true, and all three benefit the common good. The only way to attain this truth is through discussion, as â€Å"If all mankind minus one , were of on opinion, and only one person were of the contrary opinion, mankind would be no more justified in silencing that one person, than he, if he had the power, would be justified in silencing mankind. This quote is a prominent example of the importance of seeking the truth through thought and expression, and is one of the factors contributing to individual liberty. The world a human being grows up in shapes his opinions, and while this is acceptable for initial formations of thought and awareness, Mill argues it is dangerous to rely only on it and not reflect on other ‘worlds’. Not only would such an attitude impair the total formation of one’s mental capabilities and capacity, it would also lead to seeing yourself as infallible.After all, if a person surrounds himself with people of the same convictions as him, then it is plausible to presume that he will believe many things as issues that are no longer doubtful. This in turn results in the line between o pinion and fact getting blurred due to the inexistence of debate, causing many future errors which could have been omitted otherwise. â€Å"The suppression of opinion based on belief in infallible doctrines is dangerous†, whereas any silencing of discussion is, according to Mill, an assumption of infallibility.Treating truth as a relative concept by refusing to hear what one considers a ‘false’ opinion is â€Å"assuming that their certainty is the same things as absolute certainty†. Humans should keep their mind open to criticism of their belief and listen to a variety of views on it in order to understand it and be able to defend against it. A clash of conflicting opinions enables us to find ‘fuller’ truths. The only way we may know if a belief is true or not is to challenge it. If a doctrine â€Å"is not fully, frequently and fearlessly discussed, it will be held as a dead dogma, not a living truth†.Mill seeks to point out this fundam ental issue which, due to its simplicity and obviousness, is often underrated. â€Å"No wise man ever acquired his wisdom in any mode but this; nor is it in the nature of human intellect to become wise in any other manner†. Of course, a major problem in attaining the truth is that it may remain in â€Å"narrow circles of thinking and studious persons among whom they originate, without ever lighting up the general affairs of mankind with either a true or deceptive light†. This is precisely what Mill wants to avoid.Moreover, he wants to advance the discussion to a higher level of clarity without an individual’s actions and beliefs being restricted by bonds of custom and conformity. He notes that the most venerable beliefs arise from a person’s own critical assessments and reasoning. The Principle of Liberty illustrates his argument that freedom is indispensable to originality of character as it is the means by which a person can develop as an individual. An d, Mill claims, â€Å"The free development of individuality is one of the leading essentials of well-being†.This line of reasoning leads us to an important aspect of Mill’s Principle, i. e. how it contributes to individual and, in the long run, social progress. We have already established that seeking the truth provokes the mental development of an individual. The cultivation of individuality will result in human happiness as it requires making choices that one thinks is most beneficial to their life. â€Å"First, Mill argues, even though people do make mistakes, individuals are still more likely to be right about what would make them happy than anyone else. It is essential to help one another distinguish between worthy and unworthy pursuits through persuasive argument and use of liberty in a sensible way to fully develop as free individuals. † A second reason for liberty is that it will not only lead to better decisions in the long run, but also that the exerci se of freedom of choice is itself vital to the full development of human nature. Those who are slave to customs, Mill suggest, will never develop into rounded, flourishing individuals; not necessarily because they will be nhappy, but because they will fail to develop one of their most distinctively human capacities, the capacity for choice. † Consequently, one can argue that since individuality is a positive thing, it is necessary to build social institutions that contribute to that individuality. A functioning society whereby individuals are able to learn from others’ ‘experiments of living’ is, according to Mill, human progress at its best. â€Å"Liberty is vital as a condition of experimentation† , for without it peoples’ rational would not be used and thus would not develop.When a person becomes more valuable to himself, he immediately becomes more valuable to society. It is necessary, however, to stress the limit of liberty, also known as the Harm Principle. As long as one person’s actions do not harm the interests of another, society should not interfere. Mill identifies ‘the permanent interests of man as a progressive being’ as his interests in autonomy and in security. Furthermore, when a human being does not intrude on another person’s freedom, that person can develop accordingly, and incidentally become a role model showing others how (not) to live.This is how the â€Å"less creative† individuals of society can make informed decisions on leading their own lives, i. e. learning from experimenting, which is â€Å"quite the chief ingredient of individual and social progress†. Nevertheless, critics of Mill’s Principle are quick to notice that his ideas rest on the optimistic outlook that human beings are capable of learning from experience, indeed, that they even want to do it. Yet as history shows, humankind is consistent in failing to learn from mistakes. â€Å"Pro gress is the cornerstone of Mill’s doctrine† , yet if humans are not prepared to learn, how do they differ from ‘children and barbarians’?Liberty is a means to progress; incapable of free speech and debate, children and barbarians do not benefit from liberty and hence it does not apply to them. Thus we may assume that a certain attitude towards life is needed for Mill’s Principle to succeed, that is to say it strongly relies on humans having the capacity of making moral progress. He believes this can be trained by society in the early stages of human life. It is throughout childhood when society has the biggest influence over a person, when it should strive to embed values it hopes to see materialize in adulthood.The knowledge a child accumulates should then be left free to be interpreted in any way the adult sees fit after reaching maturity. After all, non scholae, sed vitae discimus. Moreover, â€Å"if the person fails to accept those values, or r emains immature, it is society's own fault†. Precisely this point has been the target of much criticism, seen as the crux of Mill’s idealistic vision for an improbable future that goes against human nature. For if everyone remained ‘immature’, then how is liberty to contribute to individual and social progress?If this were the case, the entire ideology would be abolished in an instant and in lieu of it in modern times, other beliefs would dominate. Yet liberty continues to be epitomized as the best answer to a free, happy society. As previously stated, ‘bonds of conformity’ are considered by Mill to be a restraint on liberty. The reason behind this is twofold. First of all, relying only on traditions and treating them as your moral guide by which you live your life, a form of dogma which one accepts without question, hinders your decision-making abilities.Mill places great emphasis on the importance of choice. By narrowing someone’s choi ces and making them complaint to a certain lifestyle, you take away their freedom. Secondly, such forced conformity denies the existence of diversity. This is a key factor in human development, for by â€Å"seeing people’s dissimilarities (†¦) one learns about one’s own weakness†. Mill is eager to draw attention to the potential opportunities that arise with this, for example, by improving oneself: you have the freedom to make mistakes, assert falsehood, and interpret the experience as you see fit.Whatever conclusion one comes to is still a form of human progress, but this is only possible thanks to an open culture. This stance is severely criticized by communitarians, who see Mill is an iconoclast. They argue that we are too interconnected to simply untie society’s ‘bonds’, and nor is there any reason why we would want to- after all, humans are social creatures and individual separation is not the key to freedom. A counter-argument to t his may be that culture is an evolving process as well, and rapid cultural transgressions do occur frequently, especially in terms of technological and scientific progress.Of course, some morals are static and universal, but if we were to perpetually follow a form of customs of society, we would remain immobile. What is more, there is a lack of consistency in communitarians’ perception of freedom, simply because they do not considerate the full extent of how subjective traditions tend to be. What is customary for one person may not be for another, and enforcing one’s traditions onto another human being, especially if it is done by society, truly harms the minority.Such a repressive form of society is deemed by Mill as a regression of individual progress, a halt to â€Å"create the ultimate good in the future, human progress†. The above mentioned arguments illustrate clearly why Mill was so keen on defending the concept of liberty, what he considers the only way in which progress can be enforced without impinging on others’ freedom. It is, he argues, the fundamental human right. â€Å"The sole end,† Mill states, â€Å"for which mankind are warranted, individually or collectively†¦ in interfering with the liberty of action of any of their number, is self-protection†.Wolff comments on this by saying that â€Å"this will enable each to seek his or her own best; it will liberate a diversity of interests to the benefit of the individual and of all; and it will nurture moral freedom and rationality. With the latter comes creativity and the means of social and intellectual progress. † Such liberty contributing to progress is more so beneficial due to what it entails, i. e. the individual’s freedom of thought and discussion. Mill protests against any stifling of opinion, for even if it were false, we would not recognize its wrongness without contrasting it with the truth.One will never reach the highest level s of self-development without debate and constant awareness of one’s fallibility. Critical assessments of beliefs and opinions are necessary, and only when they â€Å"survive the struggle as it were in the â€Å"marketplace of ideas†, then, and only then, will one be entitled to accept them as justified† . Even then, however, we may be in the wrong. As history has showed us, men who we see now as ‘evil’ and ‘immoral’ were not in their time, as they were acting accordingly to the rules of the society they were brought up in. Thus the debate must be on-going and never lead to a â€Å"deep slumber of a decided opinion†.Furthermore, â€Å"mere shock to tender sensibilities can never be weighty enough harm to counterbalance the case for free expression of opinion. † Nevertheless, it is imperative to keep in mind the statements that Mill is being too optimistic and naive. After all, his whole Principle balances on the assumption that human beings are capable of progress. Even if we concede to that, Mill’s Principle still put forward an essential aspect of human growth. How? Let us look at a quote by George Bernard Shaw: â€Å"progress is impossible without change, and those who cannot change their minds cannot change anything†.The importance of free speech and debate reverberates throughout the whole of â€Å"On Liberty†. Mill is always eager to encourage seeking the truth; his Harm Principle states that we cannot harm others’ interests, yet he does not rule out persuasion. Through persuasive arguments and by taking advantage of our freedom in intelligent ways, we develop both ourselves and those we come in contact with and pave the way for progress. Bibliography 1. Bartleby Editors . (2012). On Liberty. Available: . Last accessed 15th Dec 2012. 2. Feinberg, Joel (1980). Rights, Justice, and the Bounds of Liberty. Essays in Social Philosophy.Princeton: Princeton University Press . 3. Gray, J (1996). Mill on Liberty: A Defense. London: Routledge. Chapter 3. 4. Honderich, Ted. (2005). John Stuart Mill's On Liberty, and a Question about Liberalism. Available: . Last accessed 15th Dec 2012. 5. Lacewing, Michael. (2012). Mill on Liberty. Routledge: Taylor and Francis Group. Available: . Last accessed 15th Dec 2012. 6. Mill, John Stuart (2001). On Liberty. Kitchener: Batoche Books. 7. Sparknotes Editors. (2012). On Liberty. Available: . Last accessed 15th Dec 2012. 8. Wilson, Fred. (2007). John Stuart Mill. Available: Last accessed 15th Dec 2012. Chapter 4.

Facebook s Impact On Social Networking - 1309 Words

Company Brief: The â€Å"Facebook† we currently use was originally named â€Å"The Facebook† which was born on February 4th, 2004. The Ceo of the Facebook is named Mark Zuckerberg; Zuckerberg attended Harvard University while creating â€Å"The Facebook†. The social networking website was originally created for Harvard University only students but was later released to all Colleges and schools allowing the website to spread. Yahoo Finance states,†Facebook allows users to share information, post photos and videos, play games, and otherwise connect with one another through online profiles†. (https://biz.yahoo.com/ic/148/148344.html). Facebook competes in the Social Networking industry and is considered number one compared to all other social networking websites with over 500 million followers and being available in 207 countries. Yahoo Finance states, â€Å"Facebook’s revenue for 2014 was 12,466 million; and is currently being traded for the sto ck price of $106.18 and is worth 25 billion dollars†. (http://finance.yahoo.com/q?s=FB). Facebook’s mission is to connect people worldwide by allowing users to share photos, stories, groups, clubs, advertising and lastly social networking. Facebook’s website explains, â€Å"Facebook’s mission is to give people the power to share and make the world more open and connected†. (https://www.facebook.com/facebook/info/?tab=page_info). Facebook’s vision is for its social networking website to be used all throughout the world connecting people through friends asShow MoreRelatedSocial Media And Social Networking921 Words   |  4 PagesSocial media is the communication between individuals and groups to share and exchange their ideas through internet. The social networking is part of social media which plays the important role in today’s life. 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